Suggestions and complaints

Your Suggestions

We are always seeking to enhance our service and welcome suggestions for the improvement of the practice and the website.

We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

We would encourage you to speak to whoever you feel most comfortable with – your doctor, a nurse, a receptionist or manager – but if you would prefer to give your feedback in writing, please send it to the practice manager,

Our address is:

The Practice Manager,

Burley Park Medical Centre,

273 Burley Road,


Telephone: 0113 2953850

A copy of our full complaints procedure can be obtained from reception upon request

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.


Everyone at Burley Park Medical Centre endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint about the practice please feel free to talk to one of the Doctor or our Practice Manager. You can do this in person, or by phoning the practice or by writing to us at the above address.

If you feel that you cannot raise your complaint with the practice, or are dissatisfied with the result of our investigations, you can direct your complaint to the Health Service Ombudsman.  The contact details are;

The Parliamentary and Health Service Ombudsman

Millbank Tower




Tel: 0345 0154033