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Practice Policies

Patient Responsibilites

We will treat you with respect, care and courtesy and ask that you do the same. Please be on time for appointments and cancel appointments you cannot attend. It is important that you inform us promptly if you change address or telephone number. If you are under the care of a hospital or are awaiting an appointment, please notify them too.


Access to Patient Information

confidentialityYou have a right to keep your personal health information confidential. Any information given to anyone in this practice is considered confidential. All employees are trained in information security and confidentiality. There are strict codes of conduct in place to ensure your information is safe whether it is on paper or computer files. Where data is stored electronically we comply with the Data Protection Act 1998.

Any information shared (confidentially) with other specific NHS organisations is also bound by strict regulations of confidentiality. Whenever we can, we shall remove details which identify you. Medical information requested by other sources, e.g. employers, insurance companies and solicitors is only provided with your written consent.

Your medical details will not be disclosed to your family, friends or colleagues unless we have your written consent to do so.

You are entitled to receive a copy of any letter that the practice writes about you. This is usually in the form of referral letters to hospitals. The clinician writing the letter will ask whether you wish to receive a copy.

Under the Data Protection Act 1998. you are legally entitled to access your clinical records from 1st October 1991 , but we usually permit access to your complete record. If you wish to access your records, please contact reception for further advice. All requests to view medical records should be made in writing to the surgery. The practice is allowed by law to charge a fee to cover our administration costs.


Violence Statement

The practice operates a Zero Tolerance Policy in respect of aggression and violence. Any patient who commits a violent or aggressive act towards staff or patients whilst on surgery premises or in a place where the practice is providing a service, will be removed from the practice list and reported to the police.

The practice will report the incident to NHS Leeds and a request made for the removal of the patient from the practice list with immediate effect.


Complaints & Suggestions

We constantly review the way the practice operates and would therefore welcome any suggestions for improvement. The practice has its own in-house complaints procedure. Any complaints should be put in writing and addressed to our practice manager who will ensure they receive our full attention.

Our patient Complaint Brochure can be downloaded from the link below:

Complaints Brochure

Practice complaint forms are available from reception, or can be downloaded from the link below:

Patient Complaint Form

  • If you feel unable to discuss your complaint with the practice you may in the first instance contact PAL (the Patient Advice Liasion Service)

    PALS is based at West and South Yorkshire and Bassetlaw Commissioning Support Unit. They provide confidential advice and support, helping you to sort out any concerns you may have about the care we provide, and will guide you through the different services available from the NHS

    The Patient and Advice Liaison Service (PALS)

    West and South Yorkshire and Bassetlaw CSU

    Douglas Mill, Bowling Old Lane

    Bradford

    BD5 7JR

    Tel: 0800 0525270

    PALS will then undertake the complaint on your behalf.

    If you remain dissatisfied you also have the right to approach the ombudsman-the contact details are:

     

    The Parliamentary and Health Service Ombudsman

    Millbank Tower

    Millbank

    London

    SW1P 4QP

    Tel:  0345 0154033

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